APC Hosting offers a 99% Uptime Guarantee. That means your web site is guaranteed operational 99% of the time in any calendar month. Our guarantee of 99% service uptime allows for 430 minutes of service outage per month as defined here. If any server has any downtime exceeding 430 minutes, you will receive 1-Month Free Web Hosting added to your account.

Why do we promise you, not 99.95%, not 99.9%, but 99% uptime? When we say uptime, it is total uptime. Scheduled maintenance included, no excuses. We are just silly about it. Some of our competitors will promise you anything; 99.995% uptime if you ask for it. We simply will not promise anything unreasonable just to get our customers. Even when our equipment is 3 to 10 times more expensive than the average competitor.

Free month hosting will be only added upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To claim your free month of hosting, you will need to submit a request to our sales department the first few days of the following month that the service outage occurred. Please submit your refund inquiries to the Sales Department.